Privacy Policy

Last Updated June 30, 2016

PART I. GENERAL INFORMATION

Our commitment to privacy

Your privacy is important to us and maintaining your trust is our priority. To ensure that your privacy is protected and your privacy choices are respected, we have set out in this Privacy Policy an explanation of our online information practices as well as the decisions you may make regarding how your information is collected and used when viewing our websites and their sub-domains (the “Websites“). We also describe in this Privacy Policy how we collect and use information in the course of providing tag management and data intelligence services (the “Services“) to our customers.

Our principles

Ensighten adheres to industry best practice privacy principles with respect to our data collection practices. This includes data collection on our own Websites, including the Website that you are now visiting, as well as the websites that customers use to access the data we collect on the their behalf pursuant to their instructions when providing Services to them.

The key privacy principles that guide our use of data are:

  • Notice – Ensighten is committed to making information about our data collection practices readily available to you so that you can make informed decisions about your activities on our Websites (see the “What We Collect and How We Use It” section below). We encourage our customers to do the same when we collect data in the course of providing Services to them too.
  • Choice – Ensighten provides you with the opportunity to elect not to participate in certain data collection activities through our Websites (see the “What We Collect And How We Use It” and “Unsubscribe from Our Mailing List” sections below).
  • Access – We provide all visitors to our Websites with the opportunity to access, review, modify, and delete any personal information that has previously been provided or collected (see the “Update and Access Your Information” section below).

 

PART II. WHAT WE COLLECT AND HOW WE USE IT

Information we automatically collect when you use the Websites

We have designed the portions of the Websites which do not require password access so that visitors can navigate and view content without having to provide any directly identifying personal contact details to us, such as their name, address, e-mail or telephone number.

However, when you visit this Website, we collect certain information related to your device, such as your device’s IP address, referring website, what pages your device visited, and the time that your device visited our Website.

We will use this information:

  • to administer our Websites and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve our Websites to ensure that content is presented in the most effective manner for you and for your computer; and
  • as part of our efforts to keep our Websites safe and secure.

 
Information you give to us when using the Websites

We may also collect any personal information that you choose to send to us or provide to us on our online forms (such as our “Resume Submission” or “Request for Information” forms).

We will use this information for purposes made clear to you at the time you submit your information – for example, to fulfill your request for support, to provide you with information you have requested about our products and services, or to consider your application for employment.

We and our third party marketing partners may also use the information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. However, you will always be able to opt-out of our marketing at any time (see the “Unsubscribe from Our Mailing List” section below).

What we collect from customers of Ensighten Services

If you are an Ensighten customer, then when your users access their data via our secure web interface, we collect certain device-related information about the way they use our Services, such as their IP address, the type of browser they are using, and the numbers and durations of site visits. We also collect user ID, username, and password.

We use the information that we collect to deliver and improve our Services, to relay administrative information, and to verify login information.

What we collect for customers when they use our Services

When you use websites owned or controlled by our customers that are using Ensighten Services, you may also be providing certain additional types of information to our customers other than those described above, such as tracking tags and cookies, or any data that our customers choose to collect, store and use.

By default, the Ensighten Services do not collect, store or use any directly-identifying information, such as names or addresses. In fact, we recommend and encourage our customers not to collect, store or use any such directly-identifying personal information in connection with our Services.

However, our Services will collect certain information about your device. In this context, we collect only the device-related information that our customers instruct us to collect as necessary to provide Services to them. In general, this will typically include certain network-related information, the device’s hardware model, operating system version, and browser type and version. We use this information to help our customers understand the general locale of their visitors, to provide analytics information to our customers about how visitors interact with their digital properties and to monitor, maintain, and improve our Services. We encourage our customers to disclose the use of our Services in their own privacy statements.

In all cases, whether and what personal information is collected, stored or used will ultimately depend upon the individual privacy practices of the customer website you visit. You should always check the individual privacy policy of each website you visit before providing any information. If you have any questions about how our customers collect, store or use your information, you should contact them directly.

Disclosure of information to third parties

As we continue to develop our business, we may sell certain parts of our business or our assets. In such transactions, visitor information is likely to be one of the transferred business assets. Also, in the event that Ensighten, Inc. or substantially all of its assets is acquired, our visitor information may be an asset that is reviewed and transferred by or to a third party. This means that if a third party buys Ensighten, Inc., a corporate group member or its assets, then we may disclose information to that third party in connection with the sale. We will make clear to the relevant third party purchaser that it should only use personal information it receives from us for the purposes for which it was originally obtained.

We may also disclose information where we believe necessary in order to protect the vital interests of any person, or exercise, establish or defend our legal rights. We may also request your consent to share your personal information with some third parties and, in this circumstance, we will only share your personal information with parties for whom you have consented.

Finally, we may forward to our service providers the information we collect about you, but only for the limited purpose of them providing a service to us, such as fulfilling on our behalf a request for information about Ensighten.

Part III. Your Privacy Rights

Update and Access to Your Information

We provide all visitors to our Websites with the opportunity to access, review, modify, and delete any personal information that has previously been provided. You can send an email to privacy@ensighten.com, or call us on 888-553-6744 for this purpose (this number is toll free for US residents). If you make a request to access your personal information we may charge you a fee subject to a maximum specified by applicable law.

If you wish to access, review, modify, and delete any personal information that any Ensighten customer has collected through the use of our Services, please contact that customer directly.

Unsubscribe from Our Mailing List

You may at any time ask us to remove you from any mailing list on which you previously asked us to include you by sending us an email at unsubscribe@ensighten.com, by calling us on 888-553-6744 (this number is toll free for US residents), or by clicking “Unsubscribe” in any e-mail communications we send you.

PART IV. International transfers and security

Processing of information in the U.S. and elsewhere

Your personal information may be processed in the country in which it was collected and in other countries, including the United States, whose data protection laws may be different to the laws in your country. In any event, we will ensure your personal information remains adequately protected in accordance with the standards described in this Privacy Policy, wherever it is processed.

Security

We use appropriate technical, organizational and administrative measures to protect any personal information we process about our visitors, our customers and their end users. Transmissions to and from secure areas of our Website are protected using TLS (Transport Layer Security) encryption.

However, please note that no Internet transmission can ever be guaranteed 100% secure, and so we encourage you to take care when disclosing personal information online and to use readily available tools, such as Internet firewalls, anti-virus and anti-spyware software, and similar technologies to protect yourself online.

Part V. Cookies on our Websites

Cookies on our Websites

Our Websites use cookies (small text files containing a string of alphanumeric characters that we put on your computer) to distinguish you from other users of our Websites.

When you visit our Websites we may send one or more cookies to your browser. They enable us to store information about your device that is then used for matching certain other device related information that we collect via the browser. This helps us, amongst other things, to provide you with a good experience when you browse our Website and also allows us to improve our Websites.

The table below explains what cookies are used on the Websites.

Types of cookie

Who serves these cookies

How to refuse

Essential website cookies: These cookies are strictly necessary to provide you with services available through our Websites and to use some of its features, such as access to secure areas.

Ensighten (www.ensighten.com), Marketo (www.marketo.com)

Because these cookies are strictly necessary to deliver the Websites to you, you cannot refuse them.

You can block or delete them by changing your browser settings however, as described below.

Performance and functionality cookies: These cookies are used to enhance the performance and functionality of our Websites but are non-essential to their use.   However, without these cookies, certain functionality may become unavailable.

LiveChat Inc. (www.livechatinc.com), Vimeo (www.vimeo.com), Wistia (www.wistia.com)

You can block or delete them by changing your browser settings however, as described below.

Analytics and customisation cookies: These cookies collect information that is used either in aggregate form to help us understand how our Websites are being used or to help us customise our Websites for you.

Google Analytics (analytics.google.com)

To refuse these cookies, please follow the instructions below under the heading “How can I control cookies?”

Alternatively, please click on the relevant opt-out link below:

https://tools.google.com/dlpage/gaoptout

Advertising cookies: These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.

Adroll (www.adroll.com), Bing (www.microsoft.com), Google Ads (www.google.com)

To refuse these cookies, please follow the instructions below under the heading “How can I control cookies?”

Alternatively, please click on the relevant opt-out link below:

https://help.adroll.com/hc/en-us/articles/203845070-How-do-I-opt-out-
https://choice.microsoft.com/en-us/opt-out
https://www.google.com/settings/u/0/ads/authenticated

Social networking cookies: These cookies are used to enable you to share pages and content that you find interesting on our Websites through third party social networking and other websites. These cookies may also be used for advertising purposes too.

Facebook (www.facebook.com), Google+ (plus.google.com), LinkedIn (www.linkedin.com), Twitter (www.twitter.com)

To refuse these cookies, please follow the instructions below under the heading “How can I control cookies?”

Alternatively, please click on the relevant opt-out link below:

https://www.facebook.com/help/568137493302217
https://www.google.com/policies/privacy/#infochoices
https://www.linkedin.com/legal/cookie_policy
https://support.twitter.com/articles/20170405

 
Blocking cookies

You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by clicking on the appropriate opt-out links provided in the cookie table above.

You can also set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser’s help menu for more information.

Part VI. Other important information

Safe Harbor Statement

Ensighten, Inc. and its subsidiaries comply with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. Ensighten has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Ensighten’s certification, please visit http://www.export.gov/safeharbor/.

Other websites

Please be aware that we are not responsible for the privacy practices of other websites that are linked to from our Websites. We encourage our visitors to be aware when they leave our Websites and to read the privacy statements or policies of each and every website that they visit.

Changes to Our Privacy Policy

If we change our Privacy Policy, we will post those changes on this page in addition to updating the “Last Updated” date at the top of this webpage. If we make material changes, we will notify you more directly, for example by posting a notification or message on the Websites and/or in our Services or by emailing you prior to such changes taking effect. We encourage you to review this Privacy Policy frequently to stay informed of the latest modifications.

How to Contact Us

If you have any issues our complaints, which relate to this Privacy Policy or our collection of your personal information more generally, then please contact Ensighten by, e-mail at privacy@ensighten.com. We will do our best to address your concerns.

If you feel that your complaint has been addressed incompletely, we invite you to let us know for further investigation.

Should you have other questions or concerns about this Privacy Policy, the practices of this site or Ensighten Services, then you may also contact us using the below information:

Ensighten, Inc.
Attn: Privacy & Security Department
1741 Technology Drive, Suite 500
San Jose, CA 95110

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