Last Updated May 23, 2018
PART I. GENERAL INFORMATION
Our commitment to privacy
Ensighten adheres to industry best practice privacy principles with respect to our data collection practices. This includes data collection on our own Websites, including the Website that you are now visiting, as well as the websites that customers use to access the data we collect on the their behalf pursuant to their instructions when providing Services to them.
The key privacy principles that guide our use of data are:
- Notice – Ensighten is committed to making information about our data collection practices readily available to you so that you can make informed decisions about your activities on our Websites (see the “What We Collect and How We Use It” section below). We encourage our customers to do the same when we collect data in the course of providing Services to them too.
- Choice – Ensighten provides you with the opportunity to elect not to participate in certain data collection activities through our Websites (see the “What We Collect And How We Use It” and “Unsubscribe from Our Mailing List” sections below).
- Access – We provide all visitors to our Websites with the opportunity to access, review, modify, and delete any personal information that has previously been provided or collected (see the “Update and Access Your Information” section below).
PART II. WHAT WE COLLECT AND HOW WE USE IT
Information we automatically collect when you use the Websites
We have designed the portions of the Websites which do not require password access so that visitors can navigate and view content without having to provide any directly identifying personal contact details to us, such as their name, address, e-mail or telephone number.
However, when you visit this Website, we collect certain information related to your device, such as your device’s IP address, referring website, what pages your device visited, and the time that your device visited our Website.
We will use this information:
- to administer our Websites and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
- to improve our Websites to ensure that content is presented in the most effective manner for you and for your computer; and
- as part of our efforts to keep our Websites safe and secure.
Information you give to us when using the Websites
We may also collect any personal information that you choose to send to us or provide to us on our online forms (such as our “Resume Submission” or “Request for Information” forms).
We will use this information for purposes made clear to you at the time you submit your information – for example, to fulfill your request for support, to provide you with information you have requested about our products and services, or to consider your application for employment.
We and our third party marketing partners may also use the information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. However, you will always be able to opt-out of our marketing at any time (see the “Unsubscribe from Our Mailing List” section below).
What we collect from customers of Ensighten Services
If you are an Ensighten customer, then when your users access their data via our secure web interface, we collect certain device-related information about the way they use our Services, such as their IP address, the type of browser they are using, and the numbers and durations of site visits. We also collect user ID, username, and password.
We use the information that we collect to deliver and improve our Services, to relay administrative information, and to verify login information.
What we collect for customers when they use our Services
When you use websites owned or controlled by our customers that are using Ensighten Services, you may also be providing certain additional types of information to our customers other than those described above, such as tracking tags and cookies, or any data that our customers choose to collect, store and use.
By default, the Ensighten Services do not collect, store or use any directly-identifying information, such as names or addresses. In fact, we recommend and encourage our customers not to collect, store or use any such directly-identifying personal information in connection with our Services.
However, our Services will collect certain information about your device. In this context, we collect only the device-related information that our customers instruct us to collect as necessary to provide Services to them. In general, this will typically include certain network-related information, the device’s hardware model, operating system version, and browser type and version. We use this information to help our customers understand the general locale of their visitors, to provide analytics information to our customers about how visitors interact with their digital properties and to monitor, maintain, and improve our Services. We encourage our customers to disclose the use of our Services in their own privacy statements.
Disclosure of information to third parties
As we continue to develop our business, we may sell certain parts of our business or our assets. In such transactions, visitor information is likely to be one of the transferred business assets. Also, in the event that Ensighten, Inc. or substantially all of its assets is acquired, our visitor information may be an asset that is reviewed and transferred by or to a third party. This means that if a third party buys Ensighten, Inc., a corporate group member or its assets, then we may disclose information to that third party in connection with the sale. We will make clear to the relevant third party purchaser that it should only use personal information it receives from us for the purposes for which it was originally obtained.
We may also disclose information where we believe necessary in order to protect the vital interests of any person, or exercise, establish or defend our legal rights. We may also request your consent to share your personal information with some third parties and, in this circumstance, we will only share your personal information with parties for whom you have consented.
Finally, we may forward to our service providers the information we collect about you, but only for the limited purpose of them providing a service to us, such as fulfilling on our behalf a request for information about Ensighten.
Part III. Your Privacy Rights
Update and Access to Your Information
We provide all visitors to our Websites with the opportunity to access, review, modify, and delete any personal information that has previously been provided. You can send an email to email@example.com, or call us on 888-553-6744 for this purpose (this number is toll free for US residents). If you make a request to access your personal information we may charge you a fee subject to a maximum specified by applicable law.
If you wish to access, review, modify, and delete any personal information that any Ensighten customer has collected through the use of our Services, please contact that customer directly.
Unsubscribe from Our Mailing List
You may at any time ask us to remove you from any mailing list on which you previously asked us to include you by sending us an email at firstname.lastname@example.org, by calling us on 888-553-6744 (this number is toll free for US residents), or by clicking “Unsubscribe” in any e-mail communications we send you.
PART IV. International transfers and security
Processing of information in the U.S. and elsewhere
We use appropriate technical, organizational and administrative measures to protect any personal information we process about our visitors, our customers and their end users. Transmissions to and from secure areas of our Website are protected using TLS (Transport Layer Security) encryption.
However, please note that no Internet transmission can ever be guaranteed 100% secure, and so we encourage you to take care when disclosing personal information online and to use readily available tools, such as Internet firewalls, anti-virus and anti-spyware software, and similar technologies to protect yourself online.
Part V. Cookies on our Websites
Cookies on our Websites
When you visit our Websites we may send one or more cookies to your browser. They enable us to store information about your device that is then used for matching certain other device related information that we collect via the browser. This helps us, amongst other things, to provide you with a good experience when you browse our Website and also allows us to improve our Websites.
The table below explains what cookies are used on the Websites.
|Types of cookie||Who serves these cookies||How to refuse|
|Essential website cookies: These cookies are strictly necessary to provide you with services available through our Websites and to use some of its features, such as access to secure areas.||Ensighten (www.ensighten.com), Marketo (www.marketo.com), Wistia (www.wistia.com)||Because these cookies are strictly necessary to deliver the Websites to you, you cannot refuse them.
You can block or delete them by changing your browser settings however, as described below.
|Performance and functionality cookies: These cookies are used to enhance the performance and functionality of our Websites but are non-essential to their use. However, without these cookies, certain functionality may become unavailable.||LiveChat Inc. (www.livechatinc.com), Vimeo (www.vimeo.com)||To refuse these cookies, use Ensighten’s Consent Management Tool or follow the instructions below under the heading “How can I control cookies?”|
|Analytics and customization cookies: These cookies collect information that is used either in aggregate form to help us understand how our Websites are being used or to help us customize our Websites for you.||Google Analytics (analytics.google.com), Ensighten Pulse (measure.ensighten.com)||To refuse these cookies, use Ensighten’s Consent Management Tool or follow the instructions below under the heading “How can I control cookies?”
Alternatively, please click on the relevant opt-out link below:
|Advertising cookies: These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.||Google Ads (www.google.com)||To refuse these cookies, use Ensighten’s Consent Management Tool or follow the instructions below under the heading “How can I control cookies?”
Alternatively, please click on the relevant opt-out link below:
|Social networking cookies: These cookies are used to enable you to share pages and content that you find interesting on our Websites through third party social networking and other websites. These cookies may also be used for advertising purposes too.||Facebook (www.facebook.com), Google+ (plus.google.com), LinkedIn (www.linkedin.com), Twitter (www.twitter.com)||To refuse these cookies, use Ensighten’s Consent Management Tool or follow the instructions below under the heading “How can I control cookies?”
Alternatively, please click on the relevant opt-out link below:
You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by using Ensighten’s Consent Management Tool or by clicking on the appropriate opt-out links provided in the cookie table above.
Part VI. Other important information
At Ensighten, we have always been dedicated to privacy, security, compliance and transparency. This commitment extends to keeping our customers’ and partners’ compliant with EU data protection requirements as outlined by the General Data Protection Regulation (“GDPR”) legislation that becomes into effect on May 25, 2018.
Ensighten helps customers and partners maintain control of their privacy and data security in numerous ways:
- Data Security: We provide our customers and partners compliance with high security standards, such as encryption of data in motion over public networks, auditing standards (SOC 2, ISO 27001, ISO 27018), Distributed Denial of Service (“DDoS”) mitigations, and global support team available to assist.
- Disclosure of Customer Service Data: Ensighten only discloses Service Data to third parties where disclosure is necessary to provide the services or as required to respond to lawful requests from public authorities.
- Trust: Ensighten enacted security protections and control processes to help our customers ensure a secure environment for their information. Independent third-party experts have verified Ensighten’s adherence to high industry standards.
- Access Management: Ensighten provides an advanced set of access and encryption features to help our customers and partners effectively protect their information. Ensighten does not access or use customer or partner content for any purpose other than providing, maintaining and improving Ensighten services and as otherwise required by law.
GDPR Pulse Product Readiness
Pulse (Ensighten data collection technology) has functionality available to our customers and partners to allow them to present their audience/visitor the choice of opt-in and opt-out from tracking services.
Right to Erasure
Our customers can request for access or removal of data from our systems. Requests are triaged and addressed after acknowledgment of receipt. A unique identifier must be provided to allow those records to be located for access or erasure.
Safe Harbor Statement
Ensighten, Inc. and its subsidiaries comply with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. Ensighten has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Ensighten’s certification, please visit http://www.export.gov/safeharbor/.
Please be aware that we are not responsible for the privacy practices of other websites that are linked to from our Websites. We encourage our visitors to be aware when they leave our Websites and to read the privacy statements or policies of each and every website that they visit.
How to Contact Us
If you feel that your complaint has been addressed incompletely, we invite you to let us know for further investigation.
Attn: Privacy & Security Department
226 Airport Pkwy, Suite 390
San Jose, CA 95110