Journey Hijacking Mitigation

Achieve a 2-5 percent increase in revenue by protecting your customer's online experience

Injecting content into your customers journey is a lucrative opportunity for attackers and one which can have a dramatic and negative impact on both your revenue and brand. 

Most security solutions cannot protect the customer experience because they are predominantly origin-based with no visibility into client-side website interaction. Our technology utilizes our industry-leading client-side website security to insulate the website and, as suchthe customer journey from journey hijacking attacks whether they be from rogue browser plugins or a supply chain breach. 

Solution highlights

Network allowlist
Prevents ads being loaded from unapproved sources, regardless of how they are inserted into a page
Protects revenue and brand
Prevents competitive content and potentially brand-damaging messaging from being displayed on your website
Performant and lightweight
SaaS-delivered technology from highly scalable cloud infrastructure protects your website while maintaining the very best user experience
Modern filtering
Stops injection even through emerging methods such as mutating resources and image injection
Real-time analytics and reporting
Monitors all network requests from your website and provides visibility into injection attempts, alerting you to potential issues
Comprehensive user interface
Allows easy configuration, rapid onboarding and low-maintenance protection

Comprehensive protection

Journey hijacking is a malicious process where adverts or content are injected into web pages, whereby they redirect the user to different content – normally competitive storefronts which benefit the criminal. Our solution protects against journey hijacking and other website attacks:

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JavaScript injection
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Magecart
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Third-party vendor exploitation
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CSS injection
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Client-side keylogging
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Formjacking
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Web skimming
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Tag piggybacking
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Man-in-the-browser

How we compare 

 

Ensighten 

Website protection technologies (such as WAF) 

Standard website protections (such as CSP and SRI) 

Website misuse injection mitigation

Prevents ads or content from being injected dynamically into a page as a result of website misuse, such as cross-site scripting 

Yes 

Limited 

Limited 

Browser extension injection mitigation 
Prevents ads or content from being injected dynamically into a page from rogue browser plugins and extensions 

Yes   

 

Limited 

 

Limited  

 

Full event-loop reporting 
Provides comprehensive reporting regarding client-side attack protection, including all attempted and mitigated attacks 

Yes   

Limited  

No  

Simple setup and configuration 
Allows organizations to simply configure the solution by keeping configuration requirements to a minimum while still delivering a secure application 

Yes   

Limited 

No  

Performant-focused solution 
Ensures that website performance is not affected by the implementation of an additional security layer 

Yes 

Caution 

Caution   

What is journey hijacking?

Journey hijacking is the process of injecting something into the customer journey from which the entity injecting it causes unwanted behavior. Journey hijacking usually happens as a result of a customer having a rogue browser plugin installed, such as a fake ad blocker or malicious downloader. For example, when an affected user visits an ecommerce site during their journey, they are presented with advertisements for competing (and often cheaper) to what they are looking to purchase – only to then be taken to illegitimate sites.

 

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Protect online customer experience 

Unfortunately, regardless of how much investment is put into an organization's security, sometimes the customer is the weakest link in the chain. Malware embedded into areas such as malicious browser plugins, often disguised as ad blockers or coupon finders, is commonplace and a genuine problem. Once such plugins are installed, criminals can highjack browser behavior, inject content and alter its behavior.

While a user installing a malicious component is certainly not the responsibility of the organization, it does affect them indirectly through lost revenue and a negative perception of the organizations brand.

Preventing journey hijacking 

Preventing the injection of code into your website client side is not always possible – in fact, this is the way in which browser extensions work. You can, however, prevent any injected code from being able to load dynamic content from the Internet, such as competitive ads, content and even malware.

Ensighten’s client-side website security is the industry-leading solution at preventing client-side attacks including web skimming, CSS injection, malicious ad injection and journey hijacking. Ensighten provides a cloud-based security platform which allows for simple configuration and application, comprehensive visibility and reporting and a full feedback loop based on metrics analyzed by automated threat intelligence.

Win back stolen online revenue

Get in contact to learn more about how you can prevent unauthorized ads and other client-side website attacks
Contact us